Privacy Policy

Effective Date: February 2026

At Heat Dept., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

When you interact with Heat Dept., we may collect the following information:

Personal Information: Name, email address, billing and shipping address, phone number.
Payment Information: Credit/debit card details and payment verification (processed securely).
Account Information: Login credentials, wishlist items, and order history.
Usage Data: IP address, browser type, device information, and browsing behavior on our site.

2. Compliancy with Anti-Spam Laws

Canada’s Anti-Spam Law (CASL) and the United States CAN-SPAM Act require the following when users signup to our newsletter:

Obtain Consent – send an email notification upon receiving an email address (also known as “opting-in” to a subscription/newsletter).
Identification – email notices are identified by the Heat Dept. website.
Unsubscribe – email newsletters include option to unsubscribe and/or edit subscription settings.

For more information, please visit Canada’s Anti-Spam Legislation if you are in Canada, and the CAN-SPAM Act if you are in the US.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill orders;
Improve your shopping experience;
Send order confirmations, updates, and promotions (if you opt-in);
Prevent fraud and ensure secure transactions;
Comply with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share data with:

Payment processors to securely handle transactions;
Shipping providers to deliver your orders;
Legal authorities if required by law.

4. Security of Your Information

We take security seriously.
All sensitive information, such as payment details, is encrypted and transmitted securely. Our systems are regularly monitored to prevent unauthorized access, disclosure, or misuse of your data.