Free Shipping Bar Attributes
FAQs
Find answers to common questions about our products, services, and policies.
Shopping Information
Use the search bar, browse by category, or apply filters to find items by brand, size, or type.
Yes. You will need to create an account to save your favorite items and as long as they are available, you can access them anytime.
Heat Dept. specializes in brand new and pre‑owned items, many of which are unique, single‑quantity items. Because of this, all products are offered on a first‑come, first‑served basis.
Products listed on the site are in stock – if an item sells out, it will be removed or marked as unavailable.
Adding an item to the cart does not guarantee availability. An item may sell out before checkout is completed.
Yes. You can checkout as a guest – however, creating an account gives you access to a saved Wishlist, and faster checkout.
Payment Information
We accept all major credit/debit cards and Crypto.
Absolutely. All transactions are encrypted and processed through secure payment gateways.
Yes. Enter the code at checkout. Only valid codes will apply.
If your payment fails, you will be notified at checkout.
Check your card details or payment method, then try again.
Order & Returns
We accept returns on eligible items within 7 days of delivery.
Refer to our Return Policy for information and instructions.
For purchases made through daily deal and third-party websites and promotions, please refer to our Daily Deal and Third Party Website Terms & Conditions.
Contact Us – please be sure to have your order details ready.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly shipped.
Refer to our Return Policy for information and instructions.
For purchases made through daily deal and third-party websites and promotions, please refer to our Daily Deal and Third Party Website Terms & Conditions.
Due to the limited availability of items, you can exchange for an item of equal or greater value.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly shipped.
Refer to our Return Policy for information and instructions.
For purchases made through daily deal and third-party websites and promotions, please refer to our Daily Deal and Third Party Website Terms & Conditions.
Ordering from Heat Dept.
Select your items, add them to the cart, and follow the checkout process.
Yes. After your order is shipped, you will receive a tracking number via email.
Orders can only be modified or canceled before they are shipped. Contact Us immediately for assistance.
Please Contact Us right away, and we will provide instructions to return or exchange the item.
Shipping, Customs & Duties
Possibly. All Heat Dept. orders ship from Canada, and your shipment may be subject to customs duties, taxes, or import fees once the package reaches the US.
These charges are not included in your order and are your responsibility.
In some cases, your tracking information may show customs or duty fees that need to be paid before the package can be released. Certain carriers also provide a direct link to pay these fees online to avoid delays, including situations where the package may be held at your local post office or customs facility.
Shipments that go through the Canada/US border requires clearance by a Customs official who inspects packages, possibly request additional information, and/or assess duties before releasing it.
This process can extend delivery times, and Heat Dept. has no control over customs decisions or timelines.
If customs duties or import fees are not paid, your package may be returned to Heat Dept. or abandoned by the carrier. In these cases, shipping costs and customs fees are non‑refundable, and additional return charges may apply.
We recommend accepting the package and paying any required fees to avoid delays or loss of your order.
Please contact us right away if you prefer not to pay customs, and we attempt to reach the carrier to have the package returned.
No. Prices shown at checkout include the cost of the item and shipping only. Any taxes, duties, or import fees charged by the US customs agency are collected separately and must be paid by you upon delivery or during customs processing.